ERP Specialist

Job description

ERP Specialist, Global support and release management

Optinova Group

Founded in 1971, Optinova is a world-leading partner in advanced medical and industrial tubing extrusion. With sales offices across the globe and four extrusion plants in Finland, Thailand, and the U.S., we serve partners in over 50 countries across various industries.

We are currently seeking an ERP Specialist to join our Group Operations Team at Optinova.

Group Operations

The Group Operations unit (GOPS) is dedicated to delivering excellence in processes, systems, insights, value enhancements, and cost-efficient shared services across all Optinova units. Our focus spans five key functional areas: Quality & Compliance, Operations Systems, Logistics, Sustainability, and Project Management.

GOPS serves as the center of excellence for ERP development, product master data, process harmonization, user training, support, and release management. Our global operations rely extensively on the Monitor ERP system.

The role

As an ERP Specialist, you will provide global user support, lead the monthly release management process, and act as a backup for operations when needed. This position can be based in Uppsala (Sweden) or Mariehamn (Åland).

Key Responsibilities

- Provide 2nd line global support, analyzing and resolving ERP user support requests.

- Escalate complex issues to 3rd level Monitor Functional Owners within GOPS and Group Finance.

- Analyze changes in new ERP releases, coordinate regression testing, and prepare release notes for users.

- Participate in development and process harmonization projects.

- Administer new user creation, ERP access, and training.

- Advise and train users on standard ERP system usage.

- Provide short-term backup support for various operations, primarily in customer service, to balance workload.

This challenging role offers excellent opportunities for learning about global business operations and advancing your career.

Job requirements

Required Skills and Experience

- Previous experience with Monitor ERP or similar systems.

- Experience in order handling, delivery, production, or accounting.

- Strong interpersonal and communication skills, with the ability to build trust and collaboration within the Optinova Group.

- Excellent problem-solving abilities.

- Understanding of software testing processes.

- Ability to manage multiple tasks and work in a fast-paced environment.

- Willingness to travel and work remotely with users across various time zones.

- High stress tolerance and a fast learner.

- Bachelor's degree in IT, Industrial Engineering, Finance, or a related field.

- Fluency in English and Swedish; proficiency in German or Thai is a strong plus.

How to Apply

For more information, please contact our hiring manager, Erica Blomqvist, at +358 457 382 8482. To learn more about Optinova, visit www.optinova.com.

Please submit your application by September 29, 2024.